Draft Standards by Metamorphosis for Public Internet Access Points

Standards for PIAP’s Premises:

 1.    Properly illuminated premises
 2.    Clean premises (cleaned at least two times a week)
 3.    Garbage bin
 4.    Easily accessible location
 5.    Appropriate branding
   
•    Signpost (at least 50 meters away from the PIAP) 
•    PIAP sign (100x50 cm)
•     Signs in the PIAP’s premises
 
 6.    Access for people with disabilities
 7.    Price list available in the PIAP’s premises
 8.    Toilet
 9.    Properly air-conditioned
 10.  Certificate for PIAP standards available in the PIAP’s premises 

Standards for PIAP’s equipment

 1.    Internet access (at least 64 kbps)
 2.    At least four networked PCs
 3.    Printer
 4.    Scanner
 5.    Internet access from all computers
 6.    A publicly available telephone number
 7.    Licensed software
 8.    Free of charge access to public administration e-services
 9.    UPS

Standards for the PIAP’s employees

 1.    At least one employee in charge of 10 PCs
 2.    Employees to be trained to help users to use the services

Other standards:

 1.    Software for blind and partially sighted people
 2.    Working hours:

• at least eight hours per working day
• at least four hours PIAP working hours to be consistent with public administration working hours
  

 3.    Employees trained to help people with disabilities